Question:
How do you show return on investment (ROI) for product documentation?
Answer:
By reducing costs.
When a documentation vendor is involved at the beginning of the product development, the documentation will be well-written and accurate. This reduces the cost to fix errors after your product has gone out the door.
Additionally, well-written documentation will reduce costs by:
- Fewer customer calls to your HELP center
- Fewer field maintenance calls
- Lower translation costs
- Less rework (because the documentation didn't go out the door poorly written)
- Less need for training
Best of all, you will have greater customer satisfaction. And, happy customers are returning customers.
To get started, CALL US today at 603-791-4363 or contact us!
