How do you show return on investment (ROI) for product documentation?
By reducing costs.
When a documentation vendor is involved at the beginning of the product development, the documentation will be well-written and accurate. This reduces the cost to fix errors after your product has gone out the door.
Additionally, well-written documentation will reduce costs by:
Fewer customer calls to your HELP center
Fewer field maintenance calls
Lower translation costs
Less rework (because the documentation didn't go out the door poorly written)
Less need for training
Best of all, you will have greater customer satisfaction. And, happy customers are returning customers.
To get started, CALL US today at 978-226-TDOC (8362) or contact us!